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Please find below our refund/return policy.

Policy on products:

1. You are entitled to a 30 day money back guarantee if the product is faulty.
2. The product must be in the same condition as you received it in.
3. We will not refund any product if you break it with excessive force.
4. For all returns, please contact us via email at zenspamanchester2018@gmail.com

 

Return/Refund Policy on treatments and services:

1. Bookings are non refundable.
2. Change of appointment within 24 hours of appointment is not possible.
3. Change of appointment more than 24 hours can only be done once, is subject to availability and at the discretion of management.
4. If you arrive late to your appointment. We cannot offer additional time to compensate for the delay.
5. No show to an appointment is a fulfilment of that appointment and no refund can or will be issued.
6. For all returns, please contact us via email at zenspamanchester2018@gmail.com